Privacy Policy

You can provide us with data:

• when you create an online account onsgscards.com ;
• when you subscribe to our newsletter;
• when you use our Digital Platforms;
• when you order services on our Digital Platforms;
• when you visit our workshop;
• when you attend one of our events.

Depending on what you provide to us, such information may include:

• your identity (including your first name, surname, gender, image, nationality);
• your contact details (including postal address, e-mail, telephone numbers);
• your personal status (including your title of civility) ;
• your orders and returns (including order history and details);
• certain payment data (including billing data, type or means of payment, credit or debit card number);
• other information that you can provide by filling in forms or by contacting us.

We will inform you when your information is needed to process your application, to respond to your requests or to provide services to you. Failure to provide this information may delay or make it impossible to process your request, answer your questions and provide the services.

We endeavour to ensure that the personal data we hold is accurate at all times. We therefore encourage you to update your data in case any changes occur. We may also ask you to update your data from time to time.

We recommend that you only provide the data requested or necessary for your request, with the exception of sensitive data relating to ethnic origin, political opinions, religious or philosophical beliefs, and data concerning health, sex life or sexual orientation.

We may collect data when you use our Digital Platforms, including your IP address or other navigational data (including browser, operating system, device model), through cookies or similar technologies placed on your device. Some cookies are necessary for the proper functioning of our Digital Platforms and others are used for analytical purposes that help us provide you with more personalised services and a better digital experience (see 12. Cookie Management Policy).

We may also collect data about you from third parties, such as a spouse who contacts us on your behalf or your friends who provide us with your contact details in order to invite you to events that may be of interest to you.

If you provide us with personal data about someone else, you must ensure that you have the right to disclose that data to us and that, without us taking any further steps as required by data protection law, we can collect, use and disclose that data for the purposes described in this Privacy Policy. For example, you should ensure that the data subject is aware of the various matters set out in this Privacy Policy. The individual must also give the consents set out in this Privacy Policy in relation to how we process their personal data.

• We collect and use your personal data on one or more of the following legal bases:
  we have obtained your prior consent (for example when you subscribe to our newsletter). Please note that with this particular legal basis, you have the right to revoke your consent at any time (see below “What are your rights regarding your personal data?”);
• the processing is necessary in the context of a contract between Safeguard and you (e.g. when you place an order for services);
• we have a legitimate interest in carrying out the processing and this legitimate interest is not overridden by your interests, fundamental rights or freedoms (e.g. prevention of payment fraud);
• we need to process your personal data in order to comply with applicable laws and regulations.

Depending on the context, we may use your personal data to :

• provide you with the services you have requested;
• make checks to identify yourself and verify your identity;
• send you marketing communications, with your prior consent (see ‘Marketing communications’ section);
• manage your orders;
• provide you with an after-sales service;
• manage your claims;
• respond to your questions, suggestions and requests, including requests to exercise your rights;
• manage complaints and disputes;
• manage the events you have registered for and/or attended;
• manage the events you have registered for and/or attended;
• manage the events you have registered for and/or attended;
• monitor and improve our Digital Platforms;
• carry out statistical analyses, in particular to adapt our service offer (including the use of nationality in an anonymous manner);
• improve our services;
• comply with our legal obligations, including providing information to regulators where required by law, in particular to meet our legal obligations to prevent and combat fraud, money laundering and terrorist financing.

Your personal data is processed for the period necessary for the purposes for which it was collected, to comply with legal and regulatory obligations and for the duration of any period necessary for the establishment, exercise or defence of legal claims.

In order to determine the most appropriate retention periods for your personal data, we have specifically considered the amount, nature and sensitivity of your personal data, the purposes for which we have collected your personal data, the service you deserve and expect from us and the applicable legal requirements. For example:

• With regard to our prospects (potential clients) :Your data is kept for three years after your last action and then deleted or archived to comply with legal retention requirements;
• With regard to our clients Your data is kept for the duration of our commercial relationship and up to ten years, then deleted or archived in order to comply with legal retention obligations;
• With regard to the cookies used on the Digital Platforms : they are stored for up to 13 months from the time they were installed on your device.

We may only disclose your personal data to the parties named below and for the following reasons:

• We disclose your personal data to Safeguard employees who need to have access to your personal data and who are authorised to process it for the above-mentioned purposes and who undertake to keep it confidential.
• We may disclose your personal data to Safeguard’s departmentsWe are responsible for customer relations, e-commerce, communications, legal affairs, finance, internal audit, IT management and security for the purposes set out in this Privacy Policy. This may include providing you with the services you have requested, improving the services provided and, with your consent, sending you marketing communications about offers, services or events (for this purpose you may revoke your consent at any time. See “What are your rights regarding your personal data”).

As part of the fight against payment fraud, your personal data is communicated to Safeguard in order to process your order and to fight against online payment fraud attempts. In the context of our legitimate interest in combating payment fraud, Safeguard, as data controller, may transmit your financial data to an external service provider with a fraud detection tool to authenticate a payment. The said service provider is bound by an obligation of confidentiality.

• Nous pouvons également être amenés à communiquer des données à caractère personnel à des tiers agissant pour le compte d’Safeguard et agréés par Safeguard. All such processing is based on our prior instructions set out in a binding contract that complies with the requirements of the applicable law. These disclosures are made on different grounds, including :

  o IT development and support;
  o Hosting and conducting marketing and economic studies and marketing campaigns;
  o Verifying your information, authenticating payments and processing orders and payments to third parties who provide credit reporting, payment or order fulfillment services;
  o Delivery services.

These service providers are committed to confidentiality and are not authorised to use your personal data for any other purpose. We also require them to apply appropriate security measures to protect your personal data.

• We may be required by mandatory provisions of applicable law or in connection with legal proceedings or other legal requests, to disclose your personal data to authorities or third parties.
• We may also disclose or process your personal data in accordance with applicable law to defend our legitimate interests (for example in civil or criminal proceedings). For example, we may disclose such personal data if necessary to identify, contact or bring legal action against a person or entity that is in breach of our Terms and Conditions of Sale and Use (e.g. in the case of debt collection proceedings), or is causing disruption or harm to other users of our Digital Platforms.
• In the event of a third party acquisition of Safeguard or Safeguard Group companies, or all or part of their assets, your personal data may be included in the transferred assets.

In accordance with applicable data protection law, you may at any time request access to, rectification of, deletion of and portability of your personal data, or restrict or object to its processing. A summary of these rights is set out below:

Your right of access: the right to receive a copy of your personal data.

Your right of rectification : You have the right to ask us to rectify any errors in your data or to complete them.

Your right to be forgotten: le droit de nous demander de supprimer vos données à caractère personnel, dans certaines situations.

Your right to restrict processing : You have the right to ask us to restrict the processing of your personal data in certain circumstances, for example if you dispute the accuracy of the data.

Your right to data portability : the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and/or to transmit such data to a third party in certain situations.

Your right to object to the processing : the right to object :

• at any time during the processing of your personal data for direct marketing purposes;
• in certain other situations, for our further processing of your personal data, for example processing on the basis of our legitimate interests.

Where the processing of your personal data is based on your consent, you may at any time decide to withdraw it. If your consent is withdrawn, this will not affect the processing of your personal data on other legal grounds, such as the fulfilment of your orders and the retention of your order data in accordance with applicable law.

If you no longer wish to receive our advertising or promotional information, we remind you that you can revoke your consent to direct marketing at any time directly from the unsubscribe link included in every advertising email we send you. If you do so, we will promptly update our databases and take all reasonable steps to respond to your request as quickly as possible, but we may continue to contact you to the extent necessary in connection with any service you have requested.

You also have the right to lodge a complaint with your local data protection authority in the event of an alleged breach of the data protection rules applicable to you.

To exercise any of these rights, please contact us via the Contact us or by mail to the following address contact@sgscards.com.

Please note that if you exercise any of the above rights, you will be asked to inform us of which right you wish to exercise and to provide us with certain information (such as a copy of an identity card, passport or other legally recognised form of identification) for identification purposes in order to process your request and to protect you against fraudulent requests from third parties.

If you have any questions about your account, to revoke your consent, to ask general questions or to make a complaint, please contact our customer service department by :

• Telephone: +33 (0)6 18 30 58 09
• the Contact Us section of the sgscards.com website;
• e-mail to the following address : contact@sgscards.com ;
• by post, by writing to the following address SGS SAFEGUARD GRADING SERVICES – 290, avenue de Paris, Espace Newton – 79000 Niort – FRANCE.

For questions relating specifically to advertising e-mails, we remind you that you can unsubscribe directly at any time via the “unsubscribe” link contained in all advertising e-mails sent to you by us.

If you have any questions or concerns about our Privacy Policy or data processing, you can contact the Group Data Protection Officer at the following address privacy@sgscards.com.

Subject to your choices, various cookies may be installed on your terminal for the purposes described below. As far as possible, we will inform you of the purpose of the third-party cookies of which we are aware and of the means available to you to make choices regarding these cookies. All cookies may be cross-referenced with your customer data to personalise your experience, limit commercial interaction, ensure the smooth operation of your loyalty benefits, improve our services and ensure your satisfaction.

• Cookies essential to the operation of the Site

Essential” cookies are essential for browsing the Site and allow you to use the main features of the Site.

For example, these are the cookies intended for :

• retain your choice on the deposit of tracers or your wish not to express a choice
• authentication to a service ;
• keep track of the contents of an order basket
• customise the interface.

Their deletion may lead to difficulties in navigating the Site and the impossibility of placing an order. These cookies may be installed on your terminal by Safeguard or its service providers.

These cookies, allowing or facilitating communication by electronic means and/or being strictly necessary for the provision of an online communication service at your express request, are not subject to your prior consent. The deposit or reading of such cookies is necessary for the provision of the service and will be based on Safeguard’s legitimate interest in implementing such processing for the proper use of its Site.

• Personalization cookies

Personalization cookies allow us to personalize and enhance your user experience, for example by making it easier for you to find what you are looking for, and by optimizing your ordering experience and highlighting the services that are most likely to appeal to you. They also allow you to adapt the presentation of the Site to the display preferences of your terminal during your visits.

These cookies are issued by Safeguard and/or our service providers. The issuance and use of cookies by third parties on our site may also be subject to the privacy policies of those third parties.

The placement or reading of such cookies is subject to your prior consent. If you refuse the implementation of these cookies, you will not be able to benefit from the functionalities described in this paragraph.

• Analytical cookies

Analytical cookies make it possible to measure the audience of the various contents of the Site, to establish statistics and traffic volumes in order to evaluate and improve the ergonomics of our services. These cookies include those used to build similar profiles that will be canvassed based on your information.

These cookies are issued by Safeguard and/or our service providers. The issuance and use of cookies by third parties on our site may also be subject to the privacy policies of those third parties.

The information communicated to technical service providers is transmitted in the form of aggregate statistics and traffic volumes, to the exclusion of any individual information. These statistics are reconciled with the traffic statistics of other sites, as well as with your customer data.

The placement or reading of such cookies is subject to your prior consent. The fact of refusing the implementation of such cookies or of deleting them has no effect on your navigation on the Site but is likely to prevent us from ensuring the best quality of services that we wish to offer our visitors.

• Sharing cookies (social links)

We may include third party software applications on the Site that allow you to share content from the Site with others or to let others know what you see or think about content on the Site. This is notably the case for the “Share” and “Like” buttons from social networks such as Facebook, Twitter, Instagram, Pinterest, etc.

The social network providing such an application button is likely to identify you thanks to this button, either if you use the button or, even if you have not used this button, if you are connected to the social network during your consultation of the Site (session opened during your browsing), the sharing buttons making it possible to link the content consulted to your user account.

We have no control over the process used by social networks to collect information about your browsing on the Site and associated personal data held by them. We invite you to consult the privacy policies of these social networks.

• Advertising cookies

Advertising cookies are not essential for browsing but allow you to receive a more relevant advertising offer adapted to your centres of interest displayed on the Site but also on other sites on which you may browse. As such, advertising cookies allow, for example, the display of advertising, the capping of the display (consisting of not presenting the same advertisement to a user in an excessively repetitive manner), the fight against click fraud, the invoicing of the display service, the measurement of targets with a greater appetite for advertising in order to better understand the audience…

The personalisation of advertising content can also be achieved, thanks to the technology of our partners, by associating the browsing information of your terminal on the Site with the data you provided to us when you registered.

The deposit or reading of such cookies is subject to your prior consent. The refusal of these advertising cookies has no impact on the use of the Site nor will it stop the advertising on the Site. However, we may not be able to provide you with advertisements that take your interests into account.

The cookies deposited on your terminal are the result of the settings you have made during your visit and which you can modify at any time under the conditions set out in this cookies policy.

You have various ways to manage the use of cookies as set out below.

If your terminal is used by several people and when the same terminal has several browsers, we cannot be certain that the services and advertisements intended for your terminal correspond to your own use of it and not to that of another user of this terminal. Where applicable, sharing with others the use of your terminal and configuring your browser settings with respect to cookies is your free choice and responsibility.

You can express your choices by configuring your browser software so that cookies are accepted and saved on your terminal or, on the contrary, so that they are refused.

The configuration of each browser is different. It is usually described in the help menu of your browser. We therefore invite you to read it. This will enable you to find out how to change your cookie preferences.

• For Chrome : https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
• For Firefox : http://support.mozilla.org/fr/kb/cookies-informations-sites-enregistrent?redirectlocale=fr&redirectslug=G%C3%A9rer+les+cookies
• For Safari : https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=en_US
• For Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
• For Opera : http://help.opera.com/Windows/10.20/fr/cookies.html

Please note: any settings you may make on your browser concerning the acceptance or refusal of cookies may modify your Internet browsing and your conditions of access to the Site and to certain services requiring the use of these cookies.