Dear card collectors,
Over the past few weeks, SGS has undergone an internal team transition aimed at strengthening our structure and improving our responsiveness and service quality.
Combined with an exceptionally high volume of orders, this situation has temporarily extended processing times for some submissions.
We want to assure you that all pending orders are safely registered and will be processed as soon as possible.
🔧 Gradual Return to Normal Processing
Our new team is now in place, and we are currently accelerating the processing of orders. We expect to return to standard turnaround times by September, or sooner depending on how our schedule evolves.
🙏 Thank You for Your Patience
We understand how important transparency and reliability are to you. As a token of our appreciation for your patience and continued trust, every impacted customer will receive 3 free gradings on their next order (valid until December 31, 2025).
📦 What This Means for You
- ✅ Your order is safely recorded and will be processed.
- ✅ Our customer support team remains available to assist you.
- ✅ The 3 free gradings will be automatically applied to your next submission.
We sincerely thank you for your loyalty, your passion, and your continued support.
The SGS team remains fully committed to providing a grading service that meets the expectations of collectors.
❓ FAQ
Why is my order delayed?
Due to a team transition and a high volume of orders, processing times were temporarily extended.
Has my order been lost?
Absolutely not. All orders are safely recorded and in queue for processing.
When will I receive my cards?
We expect to return to standard turnaround times by or before September.
How do I redeem the 3 free gradings?
They will be automatically applied to your next submission. No action is required on your part.
Need help?
📩 Contact us at: contact@sgscards.com